| Issue ID | 1347651 |
| Internal NHTSA # | 10944022 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E500 |
| Model Year | 2004 |
| File date | 04/01/17 |
| Component | FUEL/PROPULSION SYSTEM |
| Product type code | VEHICLE |
| Description of the problem | This complaint relates to a prior government investigation and related extension of warranty. The government investigation determined leaks could occur from the gas tank pressure sensor, the outlet of the gas tank filling limiter valve and at the top of the fuel pump. Determined leaks could occur from the gas tank pressure sensor, the outlet of the gas tank filling limiter valve and at the top of the fuel pump. As a result, benz extended its warranty to 15 years on gas tank components in 2003-2009 e-class vehicles and 2006-2011 cls-class vehicles. Consistent with the problem, my fuel pump failed last week; the car would not start. I had the car towed to oakland mercedes for service under the warranty. Benz was notified and inspected the car last wednesday. The dealer took possession on friday. I have called the service dept many times to learn status of the car. Benz tells me the car still has not even been assigned a service advisor. They refuse to give me any information re the status of my car and when it will be repaired. This amounts to a refusal to fulfill their promises given upon the discovery of their faulty fuel tanks. |
| Vehicle Mileage at Failure | 0 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | OAKLAND, CA |
| VIN pattern | WDBUF70J04AXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |